Product support

Something not working? Write to us.

Support for every profile and plugin we ship, whether you bought it on the Elgato Marketplace, on Gumroad, or downloaded it free. One person reads these and answers within 2 business days.

Open the support form Email adxcool@pm.me

Support request

The more of this you fill in, the more likely the first reply is the fix rather than a question back.

We reply here — it is the only field we can't work without.

Your Elgato order number helps if it's about a purchase — we can't see your order otherwise.

Or email adxcool@pm.me directly. Either way you get an answer within 2 business days.

Three things that fix most of it

These are the questions that arrive most often. If one of them is yours, you don't have to wait for us.

The profile installed but doesn't come up when I switch to the app

Profiles ship with their target application already set, so this is nearly always the app being installed somewhere the Stream Deck software doesn't recognise. Open Stream Deck → Preferences → Profiles, select the profile, click Application and pick the app manually. It sticks after that.

A key does nothing, or fires the wrong thing

Check the app's own shortcut settings first — a shortcut you have rebound, or one the app changed in a recent version, no longer matches what the key sends. Tell us the key's label and the app version and we'll ship a corrected profile; a fix goes out to everyone who owns it.

I want a refund, or my purchase never arrived

Purchases made on the Elgato Marketplace are billed and refunded by Elgato, so their support team is the fastest route for anything about payment or a missing download. Write to us for anything about the product itself — we can re-send a file and fix a profile, but we can't see or reverse your order.

The general FAQ covers installing, icon themes, device support and pricing across all 94 profiles.

What we can and can't do

We handle

  • A profile that won't install, won't switch, or shows the wrong keys
  • Shortcuts that changed in a new version of the app
  • Icons, themes and device pagination
  • Re-sending a file you bought and lost
  • Bugs and feature requests in our plugins

Elgato handles

  • Payments, invoices and refunds for Marketplace purchases
  • Your Elgato account and Marketplace downloads
  • Stream Deck hardware and the Stream Deck app itself

Want a profile for an app we don't cover yet? That's the request form — it goes to the same inbox, just a different queue.